W3 understands that your success means our success and that includes helping you get answers and in resolving issues quickly and effectively. W3 also realizes that your business is unique and that your support needs can be uniquely different. For this reason, W3 provides flexible support options tailored to suit your needs so you can decide what type of support options will works for you.
In addition to W3's extensive Standard level of support, W3 offers its Premier Service Plan where W3 takes a proactive role in keeping your W3 Solution working at it's optimal levels by monitoring and mitigating risks while helping you increase your ROI as your online business scales.
W3's Premier Service Plan is a paid service that ensures customers have everything they need to successfully and efficiently solve their technical and deployment challenges during implementation and after they go live. Our support team is designed to work in close partnership with your designated team members to execute your vision by taking the necessary lead on all technical and deployment matters.
Let W3 be your trusted technical cloud advisor by providing you with our proactive technical guidance and support to ensure your online initiative will be a success.
Using our Premier Service Plan, W3 can customize a support package to include the right level of services as it relates to administration, configuration, custom development, integration, training & education, deployment and testing, performance assessment, client on-boarding and provide eBusiness advisement based on your objectives and digital roadmap.
With our Premier Service Plan, you'll receive an assigned Support Service Success Manager who understands your business and who's backed by our experienced support team to ensure your online initiative is a success.
For more details, speak with your W3 Account Representative.