W3’s Standard Service Plan includes a webinar training session, phone support, live chat along with an extensive library of detailed online help including resources such as FAQs, online user guides, articles, online ticketing system, new feature releases and tips to will help you get the most out of your W3 Solution.
All W3 solutions are complemented with a webinar training session to get you up and running.
Phone & Live Chat Support
If you need help, you can reach us via phone or live chat.
24/7/365, point & click video tutorials.
Step-by-Step How to Guides
Receive step-by-step how-to guides to help you quickly and easily setup, configure and manage your solution.
Easy to use, point and click online help.
Opening, managing, resolving and closing support tickets is EASY within your W3 back office partner portal.
Open a NEW support ticket.
Support Ticket dashboard.
Edit a support ticket: General
Edit a support ticket: Adding information
Edit a support ticket: Log Tracking